1) Please contact us with the E-mail, fax and Tel, or letter.

　　　Information necessary for request
　　　　●Please show "KBW " the part when you understand the locating fault.
　　　　　(When you do not understand the locating fault, we check it. )
　　　　● Budget and preferred delivery date
　　　　● Manufacturer name, manufacturer's serial number, and feature etc.
　　　　　　of musical instruments.
　　　　● Whether the estimate is necessary or unnecessary.
　　　　● Please inform "KBW " your name, address, and e-mail-Add. etc.

2) The estimate and the delivery date are answered.
　
　　　　●When a detailed estimate is necessary, the thing that sends musical instruments
　　　　　　beforehand and diagnoses it is possible. It is free in case of the diagnosis and
　　　　　　the estimate to aim at the repair request to our atelier. As a rule, we will refuse
　　　　　　the request only of the diagnosis and the estimate usually.

3) Please send your musical instruments after fixing the order.
　　There is a necessity for sending "Takkyubin(home delivery service) and mail" by
　"Precision machine or musical instrument treatment". If "Insurance treatment" and
　　"Handling attention" are added, it is safer. The transportation expense becomes
　　a load of the customer.

　　　　●"Kenmochi Bassoon Works" prepares "Case only for transportation".
　　　　　　Please offer to feel insecurity in "Person who uses a soft case" and
　　　　　　"Owned wooden case". Borrowing "Case only for transportation with
　　　　　　the storage manual" becomes possible. "Case return transportation expense"
　　　　　　after it repairs becomes a load of the customer though lending is free.

4) "KBW" will make the repair record while advancing the repair and remodeling.

　　　　●First of all, when "Change in the repair part" is caused, it is reported.
　　　　　　(As for "Additional demand from the customer", it is similar. )After
　　　　　　"Policy after this" and "Right or wrong of the repair" are verified,
　　　　　　"Estimate first time" is corrected.

5) "Repaired musical instruments", "Explanation vote", and "Registered letter for sending
　　money envelope" ("Postal transfer vote") are enclosed and it is sent back according to
　　"Delivery date day". ("Return expense of repaired musical instruments" becomes a load
　　of KBW. )If "Person who demands the bank transfer" is offered beforehand, the account
　　guide is enclosed.

6) Please give the transfer of the repair expense to KBW within seven days of the principle
　　after it reports on completion. In that case, the transfer commission becomes
　　a customer load.

1) Please contact "KBW" by the E-mail, fax and Tel, or letter. beforehand when you come.

　　After it hears the demand from the customer, "Diagnosis of musical instruments" and
　　"Cost estimate" are done. And, "Easy repair remodeling request vote" is made.

　　●Musical instruments will be kept for the matter that cannot be completed while
　　　"The customer's demands" is coming. In that case, "Order vote" is made. After it
　　　repairs, it is sent back. Please see <"Flow of the return" in the column of "It is not
　　　possible to come to a store"> for this details. Moreover, when it comes to a store and
　　　"Repaired musical instruments" receives it, it becomes "After the date is adjusted" handing.

2) After it agrees on the content of the repair and the repair expense,
　　the repair remodeling is done.

3) Please confirm the content of the repair remodeling by blowing musical instruments
　　after it completes it.

4) As for "Payment method" when the repair is completed while coming to a store,
　　cash becomes a principle. Payment with the credit card is not received.